> ## Documentation Index
> Fetch the complete documentation index at: https://player-zero-drop-coordinator-docs-updates.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

> Connect ServiceNow to PlayerZero for AI-assisted IT service management.

ServiceNow provides cloud computing solutions to streamline enterprise IT operations.

## What You Can Do

Once connected, PlayerZero AI agents can:

* **Read incidents and requests** - Access incident details, change requests, and service catalog items for context
* **Create and update records** - Generate incidents from debug sessions or update existing ones with findings
* **Add work notes** - Post investigation results and technical details to incident records
* **Navigate CMDB** - Understand configuration items and service relationships when debugging

## Use Cases

* **Incident triage** - AI agents analyze incoming incidents and suggest category, priority, or assignment group
* **Debug-to-incident workflow** - Convert investigation findings into properly categorized ServiceNow incidents
* **Change correlation** - When debugging, agents identify recent changes that may have caused the issue

## Scopes & Permissions

<Info>
  PlayerZero requests only the permissions needed for AI agents to assist with IT service management. We follow the principle of least privilege—each permission directly enables a specific capability.
</Info>

PlayerZero requests access to ServiceNow via OAuth. The specific permissions depend on your ServiceNow instance configuration and the tables/applications you grant access to.

### Why We Need Each Access Level

| Access                          | Why It's Needed                                                                                                                                                                      |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Incident table (read/write)** | **Issue management** — Allows agents to read incident details for context during debugging, and create or update incidents when you ask them to document findings or escalate issues |
| **Change request table (read)** | **Change correlation** — Enables agents to identify recent changes that may have caused an issue, providing crucial context during root cause analysis                               |
| **CMDB (read)**                 | **Infrastructure context** — Provides access to configuration items and service relationships, helping agents understand how components connect when debugging                       |
| **User table (read)**           | **Team awareness** — Allows agents to identify incident owners, assignment groups, and suggest appropriate escalation paths                                                          |

## Setup

<Note>
  Setup starts in PlayerZero—no pre-configuration in ServiceNow is required.
</Note>

1. In PlayerZero, navigate to **Settings → Context → Ticketing**
2. Find **ServiceNow** and click **Connect**
3. You'll be redirected to ServiceNow to log in and authorize PlayerZero
4. After authorization, select which PlayerZero projects should have access to this integration